Frequently Asked Questions (FAQs)

Shipping Time and Costs

• Q: How long is the shipping time for Sky Fire Laser products?
  • A: Our shipping time is usually 5-10 working days, which may vary depending on the country/region and product category.
• Q: How is shipping cost calculated?
  • A: Shipping costs are calculated at the checkout page and depend on the product category. For machines and accessories, you can see the shipping cost during checkout or contact us at info@sflaser.net for details. Shipping for consumables is free.

Customs Policy

• Q: What customs duties will I need to pay for my purchase?
  • A: Customs policies for all countries: For offline payment customers, customs duties depend on trade terms. If terms are FOB, CFR, or CIF, export duties are covered by us, and import duties by the customer. If DDP, all duties are covered by us. For online payment customers, export duties are covered by us, import duties by the customer. Please refer to our "International Commodity Tariff Rate Table" on our website for specific import duty rates.
• Q: How can I get more information about shipping costs and customs duties?
  • A: For any questions about shipping or customs duties, please contact us at info@sflaser.net. We offer personalized assistance to ensure you fully understand the costs involved in the purchasing and shipping process.

Return Process

• Q: How do I return a product purchased from Sky Fire Laser?
  • A: The return process depends on the order status. If the order is placed but not shipped, contact us immediately at info@sflaser.net for a possible cancellation and refund. For delivered orders, contact us at the same email to initiate the return process. Returns must be completed within 15 days of delivery, and you will need to pay a service fee and shipping costs.

Refunds and Service Charges

• Q: How long does a refund take, and what service fees are charged?
  • A: Refund processing usually takes 10-15 working days. Service fees vary by the status and category of the product, for example, 10% for machines not shipped and 50% for accessories that have been opened but not used. Ensure all necessary information (such as packing slip, order number, and customer name) is included to expedite the refund process. Bank charges, taxes, and shipping costs will be fully deducted from the refund.

Conditions and Limitations for Returns

• Q: Under what conditions can I return a product, and what are the limitations?
  • A: All returned products must be sent back within 15 days of delivery with the original receipt. Service fee rates vary by the product's condition and category. All products, packaging, and materials must be intact. Machines or accessories can only be returned if used less than 3 times. Note that individually purchased consumables are not returnable, and exchanges are not allowed after delivery.

About Shipping Location and Policy

• Q: Where do Sky Fire Laser products ship from, and what does the shipping cost include?
  • A: All Sky Fire Laser products are shipped from China. Our shipping cost includes transportation fees, customs declaration, and clearance fees. Note that this does not cover any import taxes that may occur in the destination country or region.

Import Duty Responsibility

• Q: As a buyer, what import taxes am I responsible for?
  • A: In some countries or regions, importing Sky Fire Laser products may incur import taxes, which are the responsibility of the buyer (importer). We advise checking our "International Commodity Tariff Rate Table" on our website for specific import duty rates.

Handling Import Taxes

• Q: What should I do if I am charged import taxes upon receipt of goods?
  • A: If the import is charged import taxes upon receiving goods, these taxes must be borne by the importer. We recommend understanding the import tax policy of the importer's destination before purchase to prepare for any costs.

Additional Information

• Where can I purchase your products?

  • You can place your order directly on our web-store or contact us at sales1@sflaser.net. We offer worldwide shipping for all our products.

• How do I know if my order has been shipped?

  • For online orders, track the shipment directly on our website. For offline orders, our team will provide real-time tracking information.

• What should I do if I encounter technical problems?

  • Our technical support team is available 24/7. Contact us via phone, email, or live chat for assistance. If unresolved, a technician will provide on-site help.

• What payment methods do you accept?

  • We accept PayPal, Apple Pay, Google Pay, credit card payments, and T/T (Telegraphic Transfer) payments.

• Can I return the equipment if it has a problem?

  • Yes, you can return laser parts or equipment with issues within 15 days for a resolution.

• What about shipping costs?

  • Shipping costs for FedEx International Economy® and FedEx International Priority® are displayed at checkout. Contact us for specific needs or for FedEx Rates for Major Chinese Agents. Special Offer: Worldwide free shipping for laser consumables!