Fiber Laser Repair Service for IPG, Raycus, Max, JPT, BWT laser generator

Common Laser Source Issues

Laser Source Repair: Have you ever encountered the following pain points? Difficulty in repair? Slow repair? Expensive repair?

A laser source is mainly composed of two parts: the optical path and the circuit. Many customers encounter severe power attenuation of the laser source and the absence of light output during use, which indicates a problem with the optical path. Optical path issues can be divided into two types: one is that the device in the laser source module is broken, and the other is that the optical cable is broken. In terms of the circuit, it is typically an issue with the power supply, such as a high-voltage fault, or the control box and the communication board of the module have failed.

Most repairs of laser sources deal with issues such as low power of the laser module, module fault displayed as 'D', poor laser source power supply, inability to link with the laser monitoring software, safety relays not working, resulting in the inability to start the laser source power supply, broken fiber optic heads, and customer misuse causing damage. These issues lead to abnormal shutdown or malfunctioning of the laser source.

Our Expertise & Service Process

At Wuhan Sky Fire Technology Co., Ltd, we do more than produce and sell high-quality laser equipment. We also offer professional repair services, ensuring your devices are always in the best possible condition. As industry leaders, our skilled technical team has a wealth of experience handling and repairing a wide range of lasers, including complex fiber laser sources.

Technicians for Laser Source Repair

Our optical lab is equipped with the most advanced tools and machinery, allowing our technicians to accurately identify and resolve issues with your lasers. Our professionals, dressed in their service uniforms and equipped with specialized tools, strive to constantly improve the quality of our services.

Our Optical Lab for Fiber Laser Source Repair

Transparent Communication
Our service process is straightforward. Initially, our technical team performs a comprehensive inspection of your fiber laser source, determining where the issue lies. They then proceed to deliver precise repair services using our high-end equipment and technology. Throughout this process, we maintain open lines of communication with our clients, ensuring they are kept abreast of the repair progress.

Swift Repair Commitment

We understand that equipment failures can significantly impact your business. As such, our goal is to provide fast and top-quality repair services to get your lasers back in operation as quickly as possible.

Discover Our Workflow & Quality

We invite you to explore our website, where we have posted images and videos related to the repair of fiber laser source, giving you a deeper understanding of our workflow and quality of service. We are committed to providing transparent, efficient, and professional services, ensuring your lasers always remain in their optimal working condition.

Components

Raycus Fiber Laser Source 

Electricity module	Power driver board	Power control board
Beam stripping filter	High reflection grating	Diode pump source

Max Fiber Laser Source 

IPG Fiber Laser Source 

After Repair: Usage Considerations

Please take note of the following usage considerations for fiber laser sources after the repair:

1. Pay attention to the humidity of the environment where the laser source is located; it is generally recommended to install it in an air-conditioned room.
2. The temperature of the cooling water for the laser source needs to be adjusted according to the environmental temperature, and not always kept at 22 degrees Celsius. If the ambient temperature reaches 38 degrees Celsius and the laser source cooling water temperature is still 22 degrees, it could easily cause condensation in the laser module resulting in low power or even shutdown due to high pump current (the laser source will alarm if the temperature is below 18 degrees or above 35 degrees); be sure to prevent freeze damage to the QBH in winter in the north.
3. Make good dustproof treatment as much as possible at the cutting head's connection with the QBH, replace the lens promptly if there is a burn spot to avoid further damaging the output fiber crystal of the laser source.
4. Do not keep the standby power on for a long time as this will increase the pump current, leading to accelerated aging of the module or even direct damage to the laser source module.

Shipping Information

Shipping Time and Costs

• Delivery Timeframe: 5-10 business days.
• Machines: Fees calculated at checkout or via email at info@sflaser.net.
• Accessories: Fees calculated at checkout or via email.
• Consumables: Shipped free of charge.

IMPORTANT NOTICE: Free shipping is exclusive to laser consumables. For discrepancies at checkout, contact us for actual shipping costs.

Tariff Policy

• Offline Payments: Tariffs based on trade terms. Export duties are covered by us under FOB, CFR, or CIF terms; import duties by the customer. For DDP, all duties are covered by us.
• Online Payments: Export duties are covered by us; import duties by the customer. Check "Tariff Rate" on our website for specifics.

Order Tracking

• Confirmation: Receive an email upon successful order placement.
• Shipping Notification: Includes order number, courier, and tracking number. Track your order via email for updates, modifications, and shipping details.

Important Notes

Delivery Address

• Confirm your address before finalizing your order. To change it, email info@sflaser.net within 48 hours of purchase.

Damage and Returns

• For transit damage due to force majeure, contact support@sflaser.net immediately upon receipt.
• To cancel an order, contact us rather than refusing the package to avoid risks of loss or damage.

Non-receipt and Package Damage

• If not received within 7 days past the delivery date, email support@sflaser.net. We are not liable for delays not reported within this timeframe.
• Report any package or product damage on the day of receipt with photos/videos to support@sflaser.net for assistance.

Technical Support After Purchase

• For technical support, take detailed inventory and photos of unpacked items and contact support@sflaser.net promptly. We provide support via email or online contact.

1. Overview

We strive for your satisfaction with every order. Understanding that returns may sometimes be necessary, we offer a refund in USD, provided the goods meet our policy requirements.

2. How to Return

Before Delivery

• Email: Send a request to info@sflaser.net to cancel and refund your order.
• Note: Avoid initiating a bank refund to prevent fees and delays. Any bank fees incurred will be deducted from your refund.

After Delivery

• Email: Contact info@sflaser.net for return assistance.
• Conditions: Adhere to our return conditions. Be prepared for a service fee and transportation costs.

3. Return/Refund Conditions

Returns within 15 days of delivery are accepted under the following conditions, along with the original receipt and a refund service fee:

• Not Packed, Not Shipped: 4.4% service fee for machines, accessories, and consumables.
• Packaged, Not Shipped: 10% for machines; 20% for accessories and consumables.
• Shipped, Unopened: 20% for machines; 25% for accessories and consumables.
• Opened, Unused: 30% for machines; 50% for accessories and consumables.
• Opened, Used: 50% for machines; 80% for accessories and consumables.

Important: Service fees apply due to instant fund deductions by payment platforms. Bank charges, taxes, and shipping expenses are deducted from refunds. No exchanges. Items must return in pristine condition, with machinery/components having no more than 3 uses. Stand-alone consumables are non-returnable.

4. Refund Processing Time

• Packing Details: Include a packing list, order number, and customer name in your return package.
• Tracking: If returning the order yourself, email the tracking number to support@sflaser.net.
• Timeline: Refunds typically processed in 10-15 business days post-return inspection. Confirmation emails will be sent, followed by bank processing.

5. Disclaimer

• Approval: Only approved returns are accepted.
• Rights: Sky Fire Laser reserves the right to refuse returns not meeting policy requirements.
• Shipping: Returns must be sent to the address provided in your return confirmation. No on-site returns.

6. Questions?

For any inquiries, email us at info@sflaser.net.

1. International Shipping: Please be aware that for orders shipped internationally, any customs fees incurred will be the responsibility of the customer. These fees are not covered by our shipping charges.
2. Refund Processing Fee: For orders that have not been packed or shipped, a refund processing fee will apply. This fee is due to the immediate deduction of funds by payment platforms such as PayPal, Visa, etc., and will be calculated as a percentage of the total order cost.