Relfar Intelligent Double Pendulum Handheld Cleaning Head FWH20-DC30A

The FWH20-DC30A-V4-T is an intelligent double pendulum handheld cleaning head. It is designed for high-precision, non-contact laser cleaning applications, offering efficient and reliable performance for industrial use. Equipped with advanced galvanometer scanning technology and a user-friendly interface, this cleaning head supports both local and remote operation, making it suitable for a wide range of cleaning tasks.

Product Introduction

• Functions and Applications: Rust removal.
• Intelligent protection system, mobile terminal APP and PC monitoring, real-time feedback of working status.
• High-threshold optical components for better cleaning results.
• Multiple safety locks for high safety performance.
• Full-body water cooling design for enhanced stability and durability.
• Ergonomic design for comfortable grip and easy handling.
• Supports one-click connection via mobile APP.
• Application scenarios: Sheet metal industry, hardware industry.

Product Parameter

Product Structure

The following video shows a real-world customer application of the FWH20-DC30A cleaning head. You can watch the video below to learn more about how this product performs cleaning tasks.

Installation & Connection

• Pipe Connection: Connect 6mm water pipes (inlet/outlet) and 6mm air tube (auxiliary protective gas).
• Optical Fiber Input Installation: Align the red dots on the fiber optic head and QBH, then insert and lock.
• Cooling Water: Series connection of one-in and one-out water circulation is required.
• Protective Gas: Supports compressed air (oil-water filtration required), argon, nitrogen, input pressure <0.5~0.8MPa.

Operation & Control:

• HMI Touch Screen: 7-inch TFT touch screen for setting laser parameters, scanning parameters, system parameters, and real-time display of IO status, alarm information, and running status.
• Mobile APP (RDWelder): Supports AP mode and STA mode connection for wireless remote control, device status viewing, and parameter adjustment.
• Wisdom Cloud Platform: Enables remote device management via web page(http://fiot.chanelink.com), viewing device status, and provides remote assistance and technical center resources.

Safety Notes:

• Before the laser presents, the front end flip cover plate is required to be opened.
• Wear the special fiber laser protective glasses before operation.
• Keep the product clean and prevent the cooling liquid, condensate water or other foreign matter from intruding into the cavity.

Packing List

Shipping Information

Shipping Time and Costs

• Delivery Timeframe: 5-10 business days.
• Machines: Fees calculated at checkout or via email at info@sflaser.net.
• Accessories: Fees calculated at checkout or via email.
• Consumables: Shipped free of charge.

IMPORTANT NOTICE: Free shipping is exclusive to laser consumables. For discrepancies at checkout, contact us for actual shipping costs.

Tariff Policy

• Offline Payments: Tariffs based on trade terms. Export duties are covered by us under FOB, CFR, or CIF terms; import duties by the customer. For DDP, all duties are covered by us.
• Online Payments: Export duties are covered by us; import duties by the customer. Check "Tariff Rate" on our website for specifics.

Order Tracking

• Confirmation: Receive an email upon successful order placement.
• Shipping Notification: Includes order number, courier, and tracking number. Track your order via email for updates, modifications, and shipping details.

Important Notes

Delivery Address

• Confirm your address before finalizing your order. To change it, email info@sflaser.net within 48 hours of purchase.

Damage and Returns

• For transit damage due to force majeure, contact support@sflaser.net immediately upon receipt.
• To cancel an order, contact us rather than refusing the package to avoid risks of loss or damage.

Non-receipt and Package Damage

• If not received within 7 days past the delivery date, email support@sflaser.net. We are not liable for delays not reported within this timeframe.
• Report any package or product damage on the day of receipt with photos/videos to support@sflaser.net for assistance.

Technical Support After Purchase

• For technical support, take detailed inventory and photos of unpacked items and contact support@sflaser.net promptly. We provide support via email or online contact.

1. Overview

We strive for your satisfaction with every order. Understanding that returns may sometimes be necessary, we offer a refund in USD, provided the goods meet our policy requirements.

2. How to Return

Before Delivery

• Email: Send a request to info@sflaser.net to cancel and refund your order.
• Note: Avoid initiating a bank refund to prevent fees and delays. Any bank fees incurred will be deducted from your refund.

After Delivery

• Email: Contact info@sflaser.net for return assistance.
• Conditions: Adhere to our return conditions. Be prepared for a service fee and transportation costs.

3. Return/Refund Conditions

Returns within 15 days of delivery are accepted under the following conditions, along with the original receipt and a refund service fee:

• Not Packed, Not Shipped: 4.4% service fee for machines, accessories, and consumables.
• Packaged, Not Shipped: 10% for machines; 20% for accessories and consumables.
• Shipped, Unopened: 20% for machines; 25% for accessories and consumables.
• Opened, Unused: 30% for machines; 50% for accessories and consumables.
• Opened, Used: 50% for machines; 80% for accessories and consumables.

Important: Service fees apply due to instant fund deductions by payment platforms. Bank charges, taxes, and shipping expenses are deducted from refunds. No exchanges. Items must return in pristine condition, with machinery/components having no more than 3 uses. Stand-alone consumables are non-returnable. For laser service products, our company does not accept refunds.

4. Refund Processing Time

• Packing Details: Include a packing list, order number, and customer name in your return package.
• Tracking: If returning the order yourself, email the tracking number to support@sflaser.net.
• Timeline: Refunds typically processed in 10-15 business days post-return inspection. Confirmation emails will be sent, followed by bank processing.

5. Disclaimer

• Approval: Only approved returns are accepted.
• Rights: Sky Fire Laser reserves the right to refuse returns not meeting policy requirements.
• Shipping: Returns must be sent to the address provided in your return confirmation. No on-site returns.

6. Questions?

For any inquiries, email us at info@sflaser.net.

If you choose CIF shipping, you will need to pay customs duties yourself.

If you choose DDP shipping, we can help handle customs clearance for you.

Please contact us by email for further details.

Most of our packages are currently shipped from Wuhan, China.

For customers in the United States, certain products such as laser welding machines will be shipped directly from our U.S. warehouse. More products will be gradually added to the U.S. warehouse inventory.

The standard shipping cycle is normally 3–7 business days for order processing and dispatch when purchasing a single unit.

For bulk orders involving a larger quantity of items, the processing time may be extended accordingly. We will inform you of the estimated dispatch schedule once the order details are confirmed.

1. International Shipping: Please be aware that for orders shipped internationally, any customs fees incurred will be the responsibility of the customer. These fees are not covered by our shipping charges.
2. Refund Processing Fee: For orders that have not been packed or shipped, a refund processing fee will apply. This fee is due to the immediate deduction of funds by payment platforms such as PayPal, Visa, etc., and will be calculated as a percentage of the total order cost.