2000W DIY Core Kit for Fiber Laser Cutting Machine
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Overview
2000W DIY Core Kit
A matched component package for technically capable DIY builders, including individual hobbyists, small technical teams and integrators who can manufacture or source the machine structure and complete installation, wiring and initial debugging. Select the system and servo configuration, laser-source brand and S&A chiller frequency on this page to see the applicable Kit component price. Sky Fire records the exact models, interfaces and delivery scope in the confirmed Kit BOM.
Packaging and freight are separate. Estimated ocean-shipping references are listed below. Delivery requires a confirmed quotation before payment; automatic shipping checkout is not yet available for this 2000W Kit. Contact Sky Fire to confirm your order and delivery.
Compare the priced A/B/C reference builds below, then request the final Kit quotation. Sky Fire confirms the exact models, interfaces, itemized price and delivery scope through engineering review and the confirmed Kit BOM.
Shop your way: Shop individual components · Compare Kit levels · Explore local manufacturing support.
Best For
- Technically capable DIY hobbyists and individual builders who can fabricate or source the machine bed, gantry, enclosure and other mechanical structure, then safely complete installation, wiring and initial debugging.
- Experienced builders, integrators and small technical teams that want a matched 2000W component combination instead of selecting and checking every interface independently.
- Projects that need Core-level delivery: matched hardware, a confirmed Kit BOM, a packing checklist and essential technical documents, while keeping machine fabrication and hands-on integration local.
Choose the right Kit level: Core Kit is the starting hardware-and-document package and assumes stronger DIY capability. DIY Ready Kit is the more guided level, with additional documents and Ready-level deliverables. Local Manufacturing Kit is intended for overseas manufacturers planning broader local machine production, including the equipment, processes and supply-chain support needed to produce machine beds, sheet-metal parts and machined components locally. Availability and scope of other Kit levels are confirmed separately; they are not included in this Core Kit.
Key Features
- Matched hardware: a 2000W laser source, cutting head, controller and cutting software, water chiller, four-axis servo package with matched cables and three reducers, transmission and protection parts, electrical-control materials including the 40A servo filter, gas and lubrication hardware, supporting fasteners and the matched annual consumables pack. The confirmed Kit BOM records supplied models, quantities and interfaces; starter spares and annual consumables are not charged twice.
- Software and engineering files: matched control software, a free pre-order Configuration Summary, the confirmed Kit BOM and packing checklist, plus the Core technical-document bundle listed below. Core documents include the basic circuit diagram, terminal and I/O table, basic installation procedure and common-error guidance.
- Optional equipment and services: a voltage stabilizer or variable-frequency power supply, blower/smoke purifier, digital pressure gauge, non-standard gas fittings and additional commissioning services can be quoted separately when required by the site or application.
Core boundary: Gas Board hardware is included, but the Gas Board principle and detailed wiring diagrams belong to DIY Ready Kit. Installation video, QC Card, initial parameter package, prewired control plate, safety interlock package and sequenced installation packing are Ready-level deliverables and are not included in this Core Kit.
Compatibility
Configuration Options
The current 2000W reference BOMs define three system paths. Choose a path and the applicable brands for engineering review. These are quotation options, not interchangeable parts to combine without checking the controller, communication interfaces and wiring.
| Configuration | Cutting Head + Controller | Servo | Important Note |
|---|---|---|---|
| A | RayTools BS03K-CAT + XC3000PLUS | Leadshine L6 series or Inovance 660N | Choose one servo brand; exact drive model and interface are confirmed in the Kit BOM. |
| B | RayTools BM110 + XC3000PLUS | Leadshine L6 series or Inovance 660N | The online B options use BM110. A BM111 package is quoted separately; it is not selected automatically with a laser-source brand. |
| C | BLT311 + BOCHU FSCUT2000E | BOCHU S9 | S9 is the reference servo path; Leadshine and Inovance are not standard alternatives for C. |
BM111 custom option: the available BM111 + XC3000PLUS package uses HCFA motor/drive matching; a Yaskawa-matched package is not offered. Request separate engineering review and a written configuration before ordering this alternative.
- Laser source: one MAX MFSC 2000X or Raycus RFL-C2000S-CE, 2000W. Exact model suffix, input power, output fiber and connector specification are confirmed before order.
- Water chiller: one S&A CWFL-2000W, with separate 50Hz and 60Hz selections. Confirm the input voltage, frequency, cooling connections and site supply before ordering; selecting a frequency does not by itself approve the entire machine power arrangement.
- Servo reference: A/B use X, Y1 and Y2 at 1.3 kW each plus a 0.4 kW braked Z-axis motor. C uses X at 1.1 kW, Y1 and Y2 at 1.7 kW each plus a 0.4 kW braked Z-axis motor. All paths include three TECHMECH TB090 reducers. The 40A servo filter is included in the electrical-control package, not an additional servo charge. Exact mechanical interfaces, cable lengths and drive selection are recorded in the confirmed BOM.
- Other brands: BWT or JPT 2000W sources and a Tongfei TFLW-2000W chiller may be requested as custom selections. They are not included in the current A/B/C reference BOMs and require separate compatibility and pricing confirmation.
Not Included / Customer Provides
The standard hardware-and-document scope excludes the machine bed, gantry and other locally manufactured mechanical structure, enclosure, dust-extraction equipment, air compressor, oxygen/nitrogen supply, compliant site power supply, local electrical work, workshop preparation, lifting/unloading equipment, onsite installation and local certification/compliance work. Packaging/pre-shipment handling and international freight are quoted separately.
Duties and taxes: these are separate from the Kit hardware price and are included only when the confirmed shipping quotation explicitly includes them.
Customer responsibility: manufacture or source the machine structure, prepare the site and utilities, complete local mechanical and electrical installation, and meet applicable local safety and electrical requirements. Sky Fire reviews the supplied Kit configuration, but cannot approve an unreviewed customer-designed machine as a complete system.
Custom Machine Size, Motion Design and Kit Changes
A non-standard working area, ballscrew-driven layout or request to remove supplied components is handled through a custom engineering quotation.
- Reference dimensions are not working travel: the current BOM lists two 1920 mm X-axis guides and two 4000 mm Y-axis guides, with M2 racks in 1000 mm and 500 mm sections. These are reference-model component lengths, not a promise of a particular cutting area. Final rail, rack, slider, dust-cover and cable-carrier quantities and dimensions follow the approved machine layout.
- Custom travel and cut lengths: the confirmed BOM and packing checklist record quantities, ordered lengths and final cut lengths after X/Y/Z travel and mounting positions are approved. Rails must not be cut or split solely to fit shipping limits without engineering approval.
- Four-axis layout: the reference servo axes are X, Y1, Y2 and Z; Y1/Y2 are the dual-drive pair, not an extra rotary axis. Three reducers are listed for the planar axes. The Z-axis drive arrangement, reducer assignment, ratios and mechanical interfaces are confirmed for the actual machine.
- Ballscrew-driven axes: provide screw lead, moving mass and payload, target speed and acceleration, shaft and coupling dimensions and mounting layout. Servo suitability cannot be confirmed from the motor brand or rated power alone.
- Delete requests and credits: removing transmission parts, a water chiller or another hardware group changes the package. Any credit is itemized only after Sky Fire confirms which parts remain and rechecks compatibility; do not deduct an entire group automatically. A customer-supplied cooling system must be checked for capacity, temperature control, flow, pressure and interface compatibility.
Configuration Information and Confirmed BOM
| Information Level | When Available | What It Shows |
|---|---|---|
| Free Configuration Summary | Before ordering | Proposed A/B/C system path, selectable brands and model direction, major quantities, included scope, customer-provided scope and quotation requirements. |
| Confirmed Kit BOM | After engineering review; supplied with the Kit | Exact models, quantities, interfaces, configuration-specific cables, approved rail/rack lengths, applicable document revisions and final delivery scope for items supplied by Sky Fire. It is not a complete machine-design BOM. |
| Packing Checklist | Supplied free with the Kit | Final packed items and quantities for receiving and shipment-content verification. The downloadable reference checklist is not an order-specific dispatch record. |
Customers do not need to purchase the Kit BOM simply to understand the main configuration before ordering. The standalone technical-document prices below apply when documents are purchased separately from the Kit.
Specifications and Pricing
Components and Current Price Breakdown
The table shows Sky Fire’s reviewed prices for the standard Kit groups. Select the published configuration, source brand and chiller frequency to see the matching component subtotal. Component links are provided for reference; the stated Kit group scope and confirmed BOM govern the package. All amounts are in USD.
| Cost Group | Included Scope | Configuration A | Configuration B | Configuration C |
|---|---|---|---|---|
| Core Laser System | 2000W MAX or Raycus source, matched head/controller package and S&A CWFL-2000 chiller |
$5,107–$5,548 BS03K-CAT + XC3000PLUS; source and 50/60Hz choices |
$5,167–$5,608 BM110 + XC3000PLUS; MAX/Raycus and S&A 50/60Hz choices |
$6,430–$6,871 BLT311 + FSCUT2000E; source and 50/60Hz choices |
| Servo Drive System | Four motors/drives, matched Kit cables and three TECHMECH TB090 reducers; 40A filter included in the electrical-control group |
$1,934–$2,568 Leadshine or Inovance; complete quoted servo group |
$1,934–$2,568 Leadshine or Inovance; complete quoted servo group |
$1,664 BOCHU S9 package including three reducers; no duplicate cable add-on |
| Transmission System | KH pinions, YYC racks and CSK guides/sliders for the standard Kit; custom grades, lengths and machining are reviewed separately | $1,494 | $1,494 | $1,494 |
| Protection System | X/Y/Z cable carriers and dust covers; listed SF-Fit 3015 parts and reference BOM quantities; final dimensions checked separately | $642 | $642 | $642 |
| Electrical Control System | 1.5–3kW electrical-control package, including the 40A servo filter, electrical components, terminals and cables. Controller and servo drives are counted in their own groups; no separate filter charge |
$1,284 1.5–3kW package for XC3000PLUS |
$1,284 1.5–3kW package for XC3000PLUS |
$1,284 1.5–3kW package for FSCUT2000E + S9 |
| Gas System | NNT gas-control package, including one 10m nitrogen hose and one 10m oxygen hose, plus the matched standard fittings | $264 | $264 | $264 |
| Lubrication System | 11-point lubrication package, including distribution parts, four M2 felt gears and four AC2020-2 shock absorbers | $236.62 | $236.62 | $236.62 |
| Hardware and Fasteners | Hardware package: four ball transfers, ten locating pins and the listed guide/rack mounting screws | $26.61 | $26.61 | $26.61 |
| Other Supporting Materials | Standard tools and supporting-materials package; hoses and optical interface checked against the final 2000W selection | $153.34 | $153.34 | $153.34 |
| Annual Consumables Pack | Matched 2D cutting-head consumables package at the reviewed Kit price; final lens selection and contents must match the head. Actual consumption varies with use |
$645 BS03K-CAT-2D |
$496 BM110/BM111-2D |
$882 BLT311-2D |
| Core Technical Documents | Five paid document categories at the digital-bundle price; matching configuration documents and packing checklist supplied with the Kit | $103.88 | $103.88 | $103.88 |
| Packaging and Pre-shipment Handling | Packing materials, organization, labels and dispatch preparation; international freight excluded. View regional freight estimates below |
Packaging quoted separately | Packaging quoted separately | Packaging quoted separately |
| Current Component Subtotal | Sum of the standard priced Kit groups above; excludes packaging/pre-shipment handling, international freight and applicable duties/taxes | $11,890.45–$12,965.45 | $11,801.45–$12,876.45 | $13,180.45–$13,621.45 |
BM111 quotation reference: including the separately quoted BM111 alternative, Configuration B component subtotals can reach $13,775.45. This is outside the standard BM110 selections above; the exact HCFA-matched package and application are confirmed separately.
Price ranges: ranges reflect MAX/Raycus laser-source selection, S&A 50/60Hz chiller and, for A/B, Leadshine/Inovance servo selection. Configuration B in the online selector uses BM110. Your selected variant sets the component price; it is not an uncertain or negotiable price.
Not included in the component price: packaging/pre-shipment handling, international freight and applicable duties/taxes. Non-standard models, precision grades, dimensions or machining are quoted separately. The 40A filter is already included in the electrical-control group; reducers and cables must not be added again to the reviewed servo-group amount.
Configuration basis: three TECHMECH TB090 reducers use the quoted 090 / 22mm flange-output reference. The confirmed Kit BOM records exact shaft/flange interfaces, ratios and cable lengths. The electrical package is selected for 1.5–3kW and XC3000PLUS or FSCUT2000E, as applicable. Core delivery remains the hardware and document scope stated above; this does not add Ready-level prewiring or installation deliverables.
Optional equipment is not included: voltage stabilizer, variable-frequency power supply, blower/smoke purifier, digital pressure gauge and non-standard gas fittings are quoted separately when required.
Application review: provide the material, thickness, gas and required edge quality. Cutting capability and production speed depend on the selected source/head, gas, optics and machine setup; suitability for carbon steel, stainless steel, aluminum or other reflective materials must be confirmed for the application.
Downloads
Core Kit Technical Documents
The 2000W Core technical documents are available on Laser Insights China. The Kit includes the applicable Core document bundle and a free Packing Checklist. Standalone prices below are in USD; the complete digital bundle is $103.88.
Reference-document notice: the downloads include examples from different controller and drive families. Obtain the approved, model-matched BOM and wiring revision from Sky Fire before installation; do not wire or energize equipment from an unmatched example or unresolved label discrepancy.
| Document | Main Use | Standalone Price | Core Kit Delivery |
|---|---|---|---|
|
Standard BOM and Configuration Checklist Config. A · Config. B · Config. C |
Reference component lists for the three 2000W system paths | $18.00 per configuration | Matching configuration and order-specific confirmed Kit BOM included |
| Packing Checklist / Packing List | Reference selection checklist; final shipment contents verified against the order-specific list | Free | Included free |
| 2000W Laser Cutter Circuit Diagram | Power, control, servo and terminal wiring reference; use the approved diagram for the exact supplied controller and drive | $68.00 | Included |
| Terminal and I/O Table | RayTools EDS3000 and BOCHU FSCUT2000E interface examples; board revision must match the confirmed hardware | $18.00 | Included |
| Basic Installation Procedure Manual | Installation flow, safety checks and basic startup sequence | $28.00 | Included |
| Common Error Tips | Common wiring questions and troubleshooting reminders | $6.50 | Included |
View the complete digital document bundle: $103.88
The complete digital bundle contains eight PDFs: three configuration BOMs plus five other files, including the free Packing List. These represent six document categories. One selected BOM plus the other four paid categories totals $138.50 when purchased separately; buying all three BOMs separately is a different selection.
Document control: the downloadable PDFs are reference documents, not a substitute for the order-specific confirmed BOM and approved wiring release. Check the power, configuration, controller/drive model and revision before use. Sky Fire confirms the applicable document revisions with the final Kit BOM; any model, board-label or wiring discrepancy must be resolved before wiring or energizing. Version information is document-control metadata, not an extra document or separately priced product.
Technical Support
Sky Fire provides pre-order engineering selection and compatibility review. After delivery, basic remote support covers installation-sequence guidance, wiring review and startup checks for components supplied in the confirmed Kit BOM.
Basic support does not include troubleshooting an unreviewed customer-designed machine, onsite work, cutting tests, first-part testing or process optimization. These requirements use separately quoted Commissioning Support. Confirm the required service scope and availability before ordering.
Packing and Shipping
Standard Packing Reference
The standard 2000W Core Kit packing reference is approximately 478-508 kg and 2.54-2.65 CBM, in about 22 plywood cases for Configurations A/B or 20 cases for Configuration C. Freight estimates use the upper planning basis of 508 kg / 2.65 CBM. The final packed weight, volume and case count follow the selected configuration and packing checklist.
The longest packed item, the Y-axis guide rail, is approximately 4.15 x 0.37 x 0.26 m and 55 kg. These are shipping dimensions, not the machine footprint or cutting area. Written carrier acceptance of this overlength item is required before dispatch. Shipments originate in Wuhan, China, via the confirmed gateway port.
Packaging and pre-shipment handling are itemized separately from the Kit component price and international freight. Custom dimensions, additions or deletions change the packing plan and may require a new freight quotation.
Standard Ocean Shipping References
The figures below are estimated freight in USD, pending written carrier confirmation, for the standard 2000W packing reference. They apply to the listed commercial, non-residential and non-remote destinations, not blanket nationwide rates. Submit the complete delivery address, postal code and unloading requirements before ordering. Transit times are planning estimates, not guaranteed delivery dates.
| Destination | Method / Term | Reference Freight | Planning Time | Scope and Conditions |
|---|---|---|---|---|
| United States | Ocean LCL / DDP | $3,516 | Approx. 40 days to Los Angeles; 50 days to the other listed destinations | Reference destinations: Los Angeles (90220), Houston (77029), Chicago (60638), Newark (07201) and Miami (33166). Commercial, non-residential, non-remote addresses only; full address and route eligibility require confirmation. |
| Germany, Poland, France and the Netherlands | Ocean LCL / DDP | $3,516 | Approx. 50 days | Reference destinations: Hamburg (20539), Warsaw area (05-090), Paris area (93290) and Rotterdam (3199). Other addresses or European countries require individual confirmation. |
| United Kingdom / Birmingham | Ocean LCL / DDP | $3,392 | Approx. 50 days | Birmingham B76 1DL reference, non-island commercial address with access for a 13 m truck. CE report and Declaration of Conformity required. Other UK destinations require a separate quotation. |
| Brazil / Santos Port | Ocean LCL / CIF | $1,123 | Approx. 40 days | Port delivery only. Ocean freight and cargo insurance to Santos; destination charges, customs clearance, duties/taxes and inland delivery are excluded unless explicitly included in the final quotation. Packing volume and total require reconfirmation. |
What the Shipping Terms Cover
- DDP reference scope: the listed U.S., European and Birmingham estimates include ocean freight, the stated overlength allowance, destination-port handling, import clearance, duties/VAT and standard delivery with an appointment and tail-lift service, subject to the final written quotation and site/vehicle suitability. Packaging/pre-shipment handling remains a separate charge.
- CIF Santos: delivery is to the named port, not the customer's workshop. The customer arranges destination charges, customs clearance, duties/taxes and onward transport unless expressly included in the written quotation. The Santos estimate requires packing-volume reconfirmation.
- Delivery and unloading: a forklift is strongly recommended for the 4.15 m package. A tail lift does not by itself confirm that an overlength package can be unloaded safely. Confirm receiving-site access, equipment and handling arrangements before dispatch; crane work, special unloading, storage, inspection or redelivery may incur additional charges.
- UK route requirements: the Birmingham reference requires a non-island address accessible by a 13 m truck, CE report and Declaration of Conformity, plus carrier-approved wooden packing with approximately 10 cm forklift feet and suitable fork clearance. Any missing-document surcharge and route acceptance require written confirmation; a surcharge does not replace required compliance documents.
- Destination documentation: required component and shipment documents are checked before dispatch. Buying components does not itself certify a customer-built complete machine.
Air freight: no standard 2000W air-freight option is confirmed. The 4.15 m package requires specific carrier acceptance. Shorter or split rails can be considered only after engineering approves the revised motion design and the carrier checks the new packed dimensions and weight.
Freight-price notice: the final written quotation controls the price, validity period, included services, address eligibility and transit estimate. Changes in the BOM, packing, tariffs, fuel charges, exchange rates, carrier policy or route availability may require a revised quote. These page references are not automatic checkout shipping rates.
Warranty
Major Component Warranty Reference
The 2000W Kit uses the same brand-level warranty references as the 1500W Core Kit for quotation planning. Confirm applicability to the exact 2000W model, serial number, start date and order in the final quotation and confirmed BOM. These references do not establish a single warranty period for the whole Kit or certify a customer-built complete machine.
| Component / Brand | Current Reference | Important Boundary |
|---|---|---|
| MAX 2000W laser source | Current quotation basis: 2 years | Final written term is confirmed with the selected model and order. |
| Raycus 2000W laser source | 24 months | Product-body warranty; consumables, output fiber and optical items are excluded. |
| RayTools cutting head + controller | 1 year | Final start date and overseas logistics responsibility are stated in the quotation. |
| BLT311, BOCHU FSCUT2000E and S9 servo system | 2 years | Reference applies to eligible shipments from January 1, 2026; consumables are excluded. |
| S&A CWFL-2000 water chiller | 2 years from factory date | Overseas troubleshooting, parts dispatch and return routing are arranged separately. |
| Leadshine servo system | 18 months from supplier shipment | Covers qualifying non-human faults; logistics and duties are confirmed per case. |
| Inovance servo system | 12 months from supplier shipment | Repair scope, logistics and onsite-service boundaries are confirmed per order. |
| TECHMECH reducer | 1 year from supplier shipment | International logistics and duties are confirmed per case. |
Nozzles, protective lenses, other optical consumables and normal-wear items are excluded unless the final quotation states otherwise. Depot location, remote diagnosis, onsite labor, return freight, duties, spare-parts dispatch and advance replacement vary by component and destination and are confirmed before order.
A local service depot or advance replacement is not assumed. Confirm the required overseas service arrangement before ordering.
Before Ordering
Price and freight: the selected variant is the standard Kit component price, not a delivered price. Packaging/pre-shipment handling and freight are separate. Use the estimated ocean references above for planning, then contact Sky Fire before payment to confirm the BOM, packed dimensions, delivery address, carrier acceptance and final charges. Automatic shipping checkout is not yet available for this 2000W Kit.
Provide the information below so the configuration and site requirements can be reviewed as one system:
- Application: material, maximum thickness, cutting gas, required edge quality, expected duty cycle and support level.
- Machine layout: working area, X/Y/Z travel, bed and gantry design, enclosure and extraction plan.
- Motion design: rack-and-pinion or ballscrew layout, speed and acceleration, moving load, reduction ratio, coupling and mounting details.
- Site power: country, voltage, phase, frequency, available capacity, grounding and applicable local electrical requirements.
- Optical and cooling interfaces: selected source, output fiber/core and connector, cutting-head input and lens requirements, and any customer-provided cooling system.
- Local or deleted components: identify every customer-supplied item for compatibility review and an itemized custom quotation.
- Delivery: country, full address, postal code, requested shipping mode and delivery term, receiving-site access and unloading equipment.
Single-phase sites require complete-system confirmation. A laser-source voltage label alone does not establish compatibility of the controller, four-axis servo system, chiller, electrical cabinet and auxiliary devices with the site supply. The approved power arrangement and any separately quoted power equipment are recorded before order confirmation.
FAQ
What do the displayed component prices include?
The selected variant totals the reviewed standard hardware, matched consumables and Core technical documents. The 40A filter is included in the electrical-control package, and three reducers are included in the servo package. Packaging, freight, applicable taxes and custom engineering changes are not included. Confirm the final BOM and delivery quote before payment.
Are Kit component prices different from buying the same items individually?
The table itemizes the reviewed Kit group prices. A standalone catalog option may use a different cable length, component quantity or service scope, so compare equivalent configurations rather than adding unmatched listings. The confirmed Kit BOM and quotation control the supplied package; do not add cables, reducers or the included filter a second time.
Are packaging, freight, duties and taxes included?
Packaging/pre-shipment handling and freight are separate from the displayed Kit component price. The ocean figures above are estimates, not fixed checkout rates. DDP estimates include duties/taxes and the stated delivery services only for the confirmed route and address. CIF Santos is port delivery, not duty-paid delivery to the workshop. The final written quotation controls.
Can I change the working area, use ballscrews or remove supplied components?
Yes, through a custom engineering quotation. Sky Fire reviews the revised motion design and remaining component scope before confirming compatibility, dimensions and any itemized credit.
What information is required before ordering?
Provide application and material requirements, working area and axis travel, machine and motion layout, complete site power information, optical/cooling requirements, customer-supplied or deleted components, and the delivery address and requested shipping terms.
Shipping Information
Shipping Time and Costs
- Delivery Timeframe: Within 15 days.
- Machines: Fees calculated at checkout or via email at info@sflaser.net.
- Accessories: Fees calculated at checkout or via email.
- Consumables: Shipped free of charge.
IMPORTANT NOTICE: Free shipping is exclusive to laser consumables. For discrepancies at checkout, contact us for actual shipping costs.
Tariff Policy
- Offline Payments: Tariffs based on trade terms. Export duties are covered by us under FOB, CFR, or CIF terms; import duties by the customer. For DDP, all duties are covered by us.
- Online Payments: Export duties are covered by us; import duties by the customer. Check "Tariff Rate" on our website for specifics.
Order Tracking
- Confirmation: Receive an email upon successful order placement.
- Shipping Notification: Includes order number, courier, and tracking number. Track your order via email for updates, modifications, and shipping details.
Important Notes
Delivery Address
- Confirm your address before finalizing your order. To change it, email info@sflaser.net within 48 hours of purchase.
Damage and Returns
- For transit damage due to force majeure, contact support@sflaser.net immediately upon receipt.
- To cancel an order, contact us rather than refusing the package to avoid risks of loss or damage.
Non-receipt and Package Damage
- If not received within 7 days past the delivery date, email support@sflaser.net. We are not liable for delays not reported within this timeframe.
- Report any package or product damage on the day of receipt with photos/videos to support@sflaser.net for assistance.
Technical Support After Purchase
- For technical support, take detailed inventory and photos of unpacked items and contact support@sflaser.net promptly. We provide support via email or online contact.
1. Overview
We strive for your satisfaction with every order. Understanding that returns may sometimes be necessary, we offer a refund in USD, provided the goods meet our policy requirements.
2. How to Return
Before Delivery
- Email: Send a request to info@sflaser.net to cancel and refund your order.
- Note: Avoid initiating a bank refund to prevent fees and delays. Any bank fees incurred will be deducted from your refund.
After Delivery
- Email: Contact info@sflaser.net for return assistance.
- Conditions: Adhere to our return conditions. Be prepared for a service fee and transportation costs.
3. Return/Refund Conditions
Returns within 15 days of delivery are accepted under the following conditions, along with the original receipt and a refund service fee:
- Not Packed, Not Shipped: 4.4% service fee for machines, accessories, and consumables.
- Packaged, Not Shipped: 10% for machines; 20% for accessories and consumables.
- Shipped, Unopened: 20% for machines; 25% for accessories and consumables.
- Opened, Unused: 30% for machines; 50% for accessories and consumables.
- Opened, Used: 50% for machines; 80% for accessories and consumables.
Important: Service fees apply due to instant fund deductions by payment platforms. Bank charges, taxes, and shipping expenses are deducted from refunds. No exchanges. Items must return in pristine condition, with machinery/components having no more than 3 uses. Stand-alone consumables are non-returnable. For laser service products, our company does not accept refunds.
4. Refund Processing Time
- Packing Details: Include a packing list, order number, and customer name in your return package.
- Tracking: If returning the order yourself, email the tracking number to support@sflaser.net.
- Timeline: Refunds typically processed in 10-15 business days post-return inspection. Confirmation emails will be sent, followed by bank processing.
5. Disclaimer
- Approval: Only approved returns are accepted.
- Rights: Sky Fire Laser reserves the right to refuse returns not meeting policy requirements.
- Shipping: Returns must be sent to the address provided in your return confirmation. No on-site returns.
6. Questions?
For any inquiries, email us at info@sflaser.net.
If you choose CIF shipping, you will need to pay customs duties yourself.
If you choose DDP shipping, we can help handle customs clearance for you.
Please contact us by email for further details.
Most of our packages are currently shipped from Wuhan, China.
For customers in the United States, certain products such as laser welding machines will be shipped directly from our U.S. warehouse. More products will be gradually added to the U.S. warehouse inventory.
The standard shipping cycle is normally within 15 days for order processing and dispatch when purchasing a single unit.
For bulk orders involving a larger quantity of items, the processing time may be extended accordingly. We will inform you of the estimated dispatch schedule once the order details are confirmed.
- International Shipping: Please be aware that for orders shipped internationally, any customs fees incurred will be the responsibility of the customer. These fees are not covered by our shipping charges.
- Refund Processing Fee: For orders that have not been packed or shipped, a refund processing fee will apply. This fee is due to the immediate deduction of funds by payment platforms such as PayPal, Visa, etc., and will be calculated as a percentage of the total order cost.