Excimer Laser Repair Service|Sky Fire Laser

Sky Fire Laser offers specialized, high-quality repair services for excimer lasers, providing essential maintenance for various precision applications:

• Cost-Effective Solutions: Repair your excimer laser to significantly reduce expenses compared to purchasing new equipment.
• Extended Equipment Lifespan: Regular maintenance and professional repairs ensure your laser operates at peak performance, extending its operational life.
• Minimized Downtime: Timely repairs prevent lengthy operational disruptions, maintaining continuous productivity.
• Expert Technicians and Advanced Facilities: Our team of experienced engineers uses industry-leading technology to provide personalized repair services tailored to your needs.

Repair Case Study: MIDI V5.2 Technolas Excimer Laser

Background: In April 2024, we took on the challenging project of restoring a MIDI V5.2 Technolas excimer laser that was failing to meet factory specifications due to multiple performance issues, affecting the client's production capabilities.

Maintenance Details:

• Laser Cavity: Opened, inspected, thoroughly cleaned, and maintained to restore functionality.
• Discharge Electrodes: Sputtering and corrosion cleaned from the discharge electrodes and pre-ionization components.
• Gas Circulation Air Path: Refurbished to improve performance.
• Power Supply: Repaired the high-voltage dust removal power supply.
• Airtightness Testing: Performed comprehensive airtightness testing and repairs.
• Machine Testing: Conducted complete machine testing, restoring performance to factory benchmarks.

For more details about this repair case study, visit our blog: Technolas Excimer Laser Repair.

Shipping Information

Shipping Time and Costs

• Delivery Timeframe: 5-10 business days.
• Machines: Fees calculated at checkout or via email at info@sflaser.net.
• Accessories: Fees calculated at checkout or via email.
• Consumables: Shipped free of charge.

IMPORTANT NOTICE: Free shipping is exclusive to laser consumables. For discrepancies at checkout, contact us for actual shipping costs.

Tariff Policy

• Offline Payments: Tariffs based on trade terms. Export duties are covered by us under FOB, CFR, or CIF terms; import duties by the customer. For DDP, all duties are covered by us.
• Online Payments: Export duties are covered by us; import duties by the customer. Check "Tariff Rate" on our website for specifics.

Order Tracking

• Confirmation: Receive an email upon successful order placement.
• Shipping Notification: Includes order number, courier, and tracking number. Track your order via email for updates, modifications, and shipping details.

Important Notes

Delivery Address

• Confirm your address before finalizing your order. To change it, email info@sflaser.net within 48 hours of purchase.

Damage and Returns

• For transit damage due to force majeure, contact support@sflaser.net immediately upon receipt.
• To cancel an order, contact us rather than refusing the package to avoid risks of loss or damage.

Non-receipt and Package Damage

• If not received within 7 days past the delivery date, email support@sflaser.net. We are not liable for delays not reported within this timeframe.
• Report any package or product damage on the day of receipt with photos/videos to support@sflaser.net for assistance.

Technical Support After Purchase

• For technical support, take detailed inventory and photos of unpacked items and contact support@sflaser.net promptly. We provide support via email or online contact.

1. Overview

We strive for your satisfaction with every order. Understanding that returns may sometimes be necessary, we offer a refund in USD, provided the goods meet our policy requirements.

2. How to Return

Before Delivery

• Email: Send a request to info@sflaser.net to cancel and refund your order.
• Note: Avoid initiating a bank refund to prevent fees and delays. Any bank fees incurred will be deducted from your refund.

After Delivery

• Email: Contact info@sflaser.net for return assistance.
• Conditions: Adhere to our return conditions. Be prepared for a service fee and transportation costs.

3. Return/Refund Conditions

Returns within 15 days of delivery are accepted under the following conditions, along with the original receipt and a refund service fee:

• Not Packed, Not Shipped: 4.4% service fee for machines, accessories, and consumables.
• Packaged, Not Shipped: 10% for machines; 20% for accessories and consumables.
• Shipped, Unopened: 20% for machines; 25% for accessories and consumables.
• Opened, Unused: 30% for machines; 50% for accessories and consumables.
• Opened, Used: 50% for machines; 80% for accessories and consumables.

Important: Service fees apply due to instant fund deductions by payment platforms. Bank charges, taxes, and shipping expenses are deducted from refunds. No exchanges. Items must return in pristine condition, with machinery/components having no more than 3 uses. Stand-alone consumables are non-returnable.

4. Refund Processing Time

• Packing Details: Include a packing list, order number, and customer name in your return package.
• Tracking: If returning the order yourself, email the tracking number to support@sflaser.net.
• Timeline: Refunds typically processed in 10-15 business days post-return inspection. Confirmation emails will be sent, followed by bank processing.

5. Disclaimer

• Approval: Only approved returns are accepted.
• Rights: Sky Fire Laser reserves the right to refuse returns not meeting policy requirements.
• Shipping: Returns must be sent to the address provided in your return confirmation. No on-site returns.

6. Questions?

For any inquiries, email us at info@sflaser.net.

1. International Shipping: Please be aware that for orders shipped internationally, any customs fees incurred will be the responsibility of the customer. These fees are not covered by our shipping charges.
2. Refund Processing Fee: For orders that have not been packed or shipped, a refund processing fee will apply. This fee is due to the immediate deduction of funds by payment platforms such as PayPal, Visa, etc., and will be calculated as a percentage of the total order cost.